Returns and Refund Policy

Eligibility for Refunds

• Refunds are available within 14 days of purchase.

• Products must be returned in their original, unused condition, with all packaging, labels, and tags intact.

• Proof of purchase (receipt or order confirmation) is required.

Non-Refundable Items

• Clearance or final sale items.

• Products that are marked, stained, damaged, or altered in any way. No refund will be given if the product is marked.

• Products damaged through misuse, negligence, or normal wear and tear.

Refund Process

• Refund requests must be submitted in writing to eastpointenduro@gmail.com.

• Returned products will be inspected before approval.

• If approved, refunds will be issued to the original payment method within 5–10 business days.

• If rejected, the product will be returned to the customer at their expense.

Exchanges

• Defective or incorrect products will be replaced or refunded at no additional cost.

Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Original shipping fees are non-refundable.

Legal Rights

This policy is governed by applicable consumer protection laws. Nothing in this policy affects your statutory rights.

Final Decision Clause

• Management’s decision regarding refunds and exchanges is final and binding.